Information Privacy Policy

This Privacy Policy outlines the methods by which we collect, store, and handle personal information (referred to as “Personal Information”) of our customers through our website. We are committed to safeguarding the privacy of our customers’ personal information and will take all necessary measures to ensure that the information provided by customers during the use of our website remains confidential and protected against unauthorized access.

However, we cannot guarantee that unauthorized access will be completely prevented. In the event of unauthorized access beyond our control, the company will not be held liable for any claims, disputes, or damages arising from or related to such unauthorized access.

To gain a better understanding of our policy regarding the collection, storage, and use of user personal information on our website, please read the following privacy policy:

Purpose and Scope of Personal Information Collection

In order to access and utilize certain services on our website, you may be required to register personal information with us, such as email, full name, contact number, etc. All provided information must be accurate and lawful. Our website assumes no legal responsibility for any false or unlawful information provided. We may also collect information about your visits to our website, including the number of pages viewed, links clicked, and other connection-related information. Additionally, we collect information from your web browser each time you visit our website, including IP address, browser type, language used, time, and addresses accessed by the browser.

Scope of Information Usage

The information collected through our website, https://www.icatravelgroup.com/, will be used for the following purposes:

• Responding to customer inquiries
• Sharing information with courier services for delivery purposes
• Customer care and appreciation
• Conducting customer surveys
• Carrying out promotional activities related to the products and services offered on https://www.icatravelgroup.com/

For customers in need of support or seeking answers to their questions, and wish to provide information to us through our website, https://www.icatravelgroup.com/, you may be required to register personal information with us, such as email, full name, contact number, etc. All provided information must be accurate and lawful. https://www.icatravelgroup.com/ assumes no legal responsibility for any false or unlawful information provided.

When necessary, we may use this information to directly contact you through means such as open letters, purchase orders, thank-you letters, technical and security information, etc.

We commit to using customers’ personal information only for the purposes and within the scope as announced. If there is any usage beyond the stated purpose and notice, we will inform the customer and only proceed with their consent.

Storage Duration of Information

We will store the personal information provided by the customer on our internal systems while providing services to the customer, or until the purpose of collection is fulfilled, or when the customer requests the removal of the provided information.

Entities or Individuals with Access to Information

Customers agree that the following agencies/organizations/individuals may have the right to access and collect their information if necessary:

• Website administration
• Competent authorities
• Complainants who can prove customer violation (if any)

Address of the Unit Collecting and Managing Personal Information

GOLDEN LOTUS TRAVEL AND SERVICES TRADING INVESTMENT COMPANY LIMITED

Legal Representative: NGUYỄN THỊ LIÊN

Address: 57B Hang Bo, Hang Bo Ward, Hoan Kiem District, Hanoi, Vietnam

Hotline: +84976072940

Methods for Customers to Access and Correct Their Data

Customers have the right to independently check, update, correct, or remove any of their information by logging into their account and accessing the account’s admin page or contacting the Website Administration for support. However, any modifications, additions, or deletions of personal information must strictly adhere to the regulations regarding account registration information on the website.

Commitment to Protect Customer’s Personal Information

We are committed to ensuring the security of your personal information through various information security technologies to prevent unintended retrieval, use, or disclosure. We recommend keeping your password-related information confidential and not sharing it with others. If you use a shared computer, it is advised to log out or close all open website windows.

Process for Receiving and Resolving Complaints Related to Customer Information

Customers have the right to file complaints with the management board of https://icatravelgroup.com/, at the company address, or via email: sales@icatravelgroup.com, regarding the disclosure of personal information to third parties.

The company is responsible for employing technical and professional methods to verify the reported contents.

The processing time for complaints related to personal information is seven working days.

Contact Information

https://www.icatravelgroup.com/ reserves the right to change and modify this privacy policy at any time. We will update any changes on the bestpricetravel.com website.

We always appreciate your comments, contacts, and feedback regarding this “Privacy Policy.” If you have any questions, please contact us via email: sales@icatrI apologize, but it seems that the content you provided is a mixture of the privacy policy from the previous URL (BestPriceTravel.com) and the contact information from the current URL (ICA Travel Group – Vietnam Travel Agency). It appears there was an error in copying and pasting the content. Could you please provide the correct content for the privacy policy of ICA Travel Group?